Help & advice

About Us

Our online shop brings you great offers on a wide range of Bibles, books, DVDs and other resources to help you bring the Bible to life for you and your church.

Navigating the shop website

If you’re searching for a particular product, the easiest way to find it is to use the search function at the top right of the page. Alternatively, if you are looking to browse a product selection, then select the category from the shop home page (e.g. Bibles) to see products that fall into that category. To further narrow your results, use the filter at the top of the page.

Delivery information

Click here to view information about delivery.

Using 'My Account'

If you have an account with us, you can log-in by clicking on the icon at the top of the page. From here you can change your contact preferences and view your order history.

If you have forgotten your password, you can reset your password on the log-in screen.

Promotional codes

You may only use one promotional code per basket. 

Bulk-buy discounts

You can claim a bulk buy discount on some products in the shop. To do this, simply add the appropriate number of items to your basket and enter the promotional code ‘BULK’ at the checkout.

Terms and Conditions

Contract: Terms and conditions

a) When you place an order for any material or product (in this agreement 'resources') by submitting a completed order form on the website, your contract with us will commence when we, Bible Society Resources Ltd (BSRL), confirm acceptance of your order by automatic email and by letter ('Contract'). We agree, through our agents (Marston Book Services), that we will supply the resources listed on the said order, through our agents Marston Book Services (for paid-for items) and ADM (subsidised items).

b) These Terms and Conditions shall govern the Contract to the exclusion of any other Terms and Conditions.

c) Variations to these Terms and Conditions may from time to time be made available on the website.

Ordering

In submitting an order you acknowledge that:

a) All information and specifications relating to the resources produced by any publisher represented on the website are approximate and BSRL is not responsible for the accuracy of content provided. Covers may vary from those displayed on the website because of monitor and printer capabilities and last-minute changes made by publishers.

b) BSRL may make any changes to the specification of the resources to conform to any statutory or European requirements.

Payment will be taken at the point of an order being placed.

Pre-order

Payment will be taken at the point of placing an order, whether the item is available immediately, or whether a pre-order is being placed.

Refunds and returns

You may cancel any order up until the point it is shipped to you, and receive a full refund.

We do all we can to make sure you get your order on time and in good shape. Once it has been delivered, you have a 14-day cooling off period, during which you may return it for any reason (including incorrect or damaged items, or changing your mind). If you wish to return the item(s), please include the delivery documentation and a covering note. We will then refund your money.

If your order does not arrive on time within five weeks and we cannot agree a new reasonable delivery time, you can cancel the order and receive a full refund. This also applies to pre-orders. The usual delivery time for standard orders is within 3–5 days, exceptions being during times with high demand or exceptional circumstances.

Once your item has been delivered, if your item is faulty or damaged, you have 30 days from the date of delivery in which you may request to return your item(s) and receive a full refund.

After 30 days, you may request to return your item(s), but it will be at Bible Society’s discretion on whether to give a full, partial or no refund.

All refunds include postage and packaging.

None of the above will affect any of your statutory rights.

Please return the item(s) within 14 days along with the delivery documentation and a covering note. On receipt of this we will then refund your money or replace any missing or damaged goods.

Please email contactus@biblesociety.org.uk quoting your order number, or call 01793 418222 for authorisation to returns.

To return your goods please post back, with details of your authorisation, to:

Marston Book Services Ltd
Unit 160, Eastern Avenue
Milton Park
Abingdon
Oxon
OX14 4SB

To discuss any problems with your order:

Call us on 01793 418222

Email contactus@biblesociety.org.uk

Write to us at:      

Bible Society
Trinity Business Centre
Stonehill Green
Westlea
Swindon
SN5 7DG

If you have not received your tickets email or mislaid it, you can log in and find a copy in your 'My Account' area here.

To discuss any problems with your order:
Call us on 01793 418222
Email contactus@biblesociety.org.uk

You can write to us at:
Bible Society
Trinity Business Centre
Stonehill Green
Westlea
Swindon
SN5 7DG

A bit of small print: Any refund made to your credit or debit card shall be subject to the terms and conditions of the relevant issuing bank and therefore be subject to any time delay as specified by the issuing bank. We will not be liable for any delay that is outside our control. A correct cardholder name and address must be supplied at the time of ordering where it is different from your name and address.

Please note: our books are not available on a ‘sale or return’ basis.

Digital downloads ordered from the Bible Society shop are not returnable. Therefore Bible Society has an ‘no refund’ policy for all digital download products purchased directly through Bible Society, unless we can confirm that the files are corrupted from our server or files are not compatible with your PC and we are unable to provide a compatible version.

Product Description

We attempt to be as accurate as possible. However, BSRL does not warrant that descriptions of resources or other content of this website are accurate, complete, reliable, current or error-free. Your remedy, should resources be other than described on the website, is to return the resources in an unused state.

Pricing Policy

a) The price of the products/resources shall be the price as quoted on the website on the date the order was placed, subject to any inadvertent pricing errors (whether technical or otherwise) by BSRL.

b) The price of the products/resources will be subject to a post and packing rate as shown on the order form page of the site, with the exception of ‘subsidised items’, which are inclusive of post and packing charges.

c) The price of the products/resources does not include the cost of delivery to destinations outside of the United Kingdom. For such orders, you will pay the delivery charges as quoted on the website on the day of purchase. Please note that ‘subsidised items’ are not shippable outside of the UK.

d) The price of the products/resources includes any applicable Value Added Tax, which you shall be liable to pay to BSRL.

e) A price discount applies to selected products when purchased in bulk. The discount and quantity break applicable is stated on the product description for the selected titles only.

Credit Cards

a) Credit and debit cards accepted by BSRL are listed on the website.

b) All payments by credit or debit cards will be taken prior to dispatch of the resources. Any fraudulent use of credit or debit cards will be notified to the authorities along with any identification details that were supplied with the order.

Purchasing tickets

  1. Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets, as this is in breach of the applicable terms. A breach of this condition will entitle Bible Society or the Promoter to cancel the tickets without prior notification, refund, compensation or liability.
  2. In addition to the ticket price your order may require payment of a booking fee per ticket, a transaction fee per order and/or other supplementary fees which may apply to the event. Those fees are not refundable.
  3. If you order or buy more tickets than the maximum permitted per person, per card or per household, we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid.
  4. To prevent fraud and protect Bible Society and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.
  5. You must inform Bible Society of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.
  6. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
  7. If we allocate specific seats to you, we have the right to change these seats to others of equal value.
  8. On rare occasions the show or event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact a member of the Theatre or Venue Management.

Right of Cancellation

You have the right to cancel your order:

  • Any time before it is despatched
  • Within 14 days once delivered, for any reason
  • Within 30 days once delivered, if faulty or damaged
  • If it has not been delivered within 30 days from despatch and we cannot arrange another reasonable time

To withdraw from the contract and receive a refund for your payment, please contact us using the following details:

Bible Society
Trinity Business Centre
Stonehill Green
Westlea
Swindon
SN5 7DG

Email: contactus@biblesociety.org.uk

Tel: 01793 418222

Export Terms

BSRL will be responsible for complying with any legislation or regulation governing the importation of resources into the country of destination.

Withdrawal of Resources

BSRL may withdraw the sale or distribution of any resources produced without prior notice, or liability, to you.

Access to the Website

BSRL grants you the right to use this website for your personal use but not to download or modify it or any part of it except with our prior written consent. This licence does not include any resale or commercial use or derivative use of the website or its contents. No part of the site may be used for commercial purposes without the express written consent of Bible Society Resources Ltd or through participation in an affiliate scheme authorised by Bible Society Resources Ltd.

Disclaimer and Liability

a) This website is provided by Bible Society Resources Ltd on an ‘as is’ basis. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information content materials or products included on this site. You agree that your use of this site is at your sole risk.

b) To the full extent permissible by applicable law, Bible Society Resources Ltd disclaims all warranties express or implied including but not limited to implied warranties of merchantability or fitness for a particular purpose.

c) Bible Society Resources Ltd does not warrant that this website, its servers or emails sent from our agents (including Marston Book Services) are free from viruses or other harmful components.

d) Bible Society Resources Ltd will not be liable for any damages of any kind arising from the use of this website including but not limited to damages for consequential loss.

e) These exclusions of liability will not apply to any damages arising from death or personal injury caused by the negligence of Bible Society Resources Ltd or any of its employees or agents.

Applicable Law

The Contract and these Terms and Conditions shall be subject to English law and the parties submit to the non-exclusive jurisdiction of the English Courts.

Our Address

Bible Society Resources Ltd
Trinity Business Centre
Stonehill Green
Westlea
Swindon
SN5 7DG

Email: contactus@biblesociety.org.uk

Returns

Please check the packing slip included with your package to determine where your return should be sent to:

Please email returns@marston.co.uk, quoting your order number, or call 01235 465500.

To return your goods please post back to:

Marston Book Services Ltd
Unit 160, Eastern Avenue
Milton Park
Abingdon
Oxon
OX14 4SB

Email: returns@marston.co.uk

Tel 01235 465500

Please contact us before making returns of subsidised items using the following details:

Email: contactus@biblesociety.org.uk

Tel: 01793 418222

Macmillan Distribution (MDL)
Lye Industrial Est
Pontardulais
Swansea
SA4 8QD

Email: MDLqueries@macmillan.co.uk

Tel 01256 302692

Bringing the Bible to life

Bible Society, Stonehill Green, Westlea, Swindon, SN5 7DG. Registered charity 232759